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Guarantee

 

Our Satisfaction Guarantee allows you to shop with confidence.

When you purchase with www.PGAGolfDirect.com we can confidently assure that your shipment will be sent promptly and arrive secure and intact to your door. You can track your shipment through the tracking system provided as well as contact our customer service via email or telephone.

Each package will be cushioned against damage, will clear customs, will be wrapped to avoid high import taxes, and will be exactly what you ordered. Shipment is free anywhere in the world.

 

All pictures show on our website are of the actual products you will receive.

We know that you want to know exactly what you are going to get when you place an order, so we have our photographer take pictures of every new product before it is put up for sale on our website.

 

As an online business, we take your online security very seriously.

All personal information is encrypted with industry standard 128-Bit SSL encryption, the strongest currently available whilst our internal systems comply with all standards (CISP) set forth by Visa & Mastercard and other credit card issuers.

We hope you find our satisfaction guarantee to be the foundation of a long term business relationship. We look forward to hearing from you and are always available if you have any questions.

 

From www.PGAGolfDirect.com , your satisfaction is what we strive for.

We offer a comprehensive return policy to ensure that once you own a www.PGAGolfDirect.com product.

 

We accept returns for exchange or refund for the following reasons:

  • 1. Shipping errors
  • 2. Damaged goods
  • 3. Dissatisfaction

    All products offered by www.PGAGolfDirect.com are protected by a 7 Days Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions.

    We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.

     

If for any reason, you are not content with your purchase please contact us immediately.

We will then provide instruction on where to return your bag(s). You must return the product(s) within seven days of receipt for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. We do not charge a restocking fee but in such cases, we lose the cost of the initial shipping and so can not pay for shipping both ways. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods.

  • Kindly include when you contact us the following information. This will expedite the processing of your return.

     

  • Your full name and the date the order was placed and received
  • A list of the product(s) to be exchanged or refunded
  • The reason for the return of the products

     

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